FREQUENTLY ASKED QUESTIONS
How far in advance do I need to book my event?  
We recommend that you book your party 2-4 weeks in advance. We will do our best to accommodate last minute parties (less than 2 weeks notice) however we cannot guarantee that will be possible. For picnics, we require at least 5-7 days  notice. We host events on weekends only.  We may be able to accommodate your event on a weekday depending on the time and type of event requested. A $25 weekday event fee will apply.


Where are Simply Fab Spa Parties held? 
We serve Austin and the surrounding areas and host at private locations such as your house or backyard. There is no extra charge for travel to your location if its within 20 miles of zip code 78728 in Austin. If you are more than 20 miles away, then a travel surcharge will apply based on your location. Due to the amount of supplies, tables, and chairs it takes to execute our events, we may not be a able to accommodate parties held at other locations.


What is Simply Fab Spa Parties, LLC Deposit, Refund, and Cancellation Policy?
Deposit and payment: A 50% non-refundable deposit is required to hold your date with the remainder due a week before your event. If your event is within less than 2 weeks of the booking date, full payment is due. 
Cancellation: If you must cancel your party for any reason, the following refund policy applies: we cannot refund your deposit as we begin preparations for your party immediately. If you need to reschedule your event, we'll be happy to work with you to find an alternate party date. A week notice at minimum (or before your final payment is made) must be given to reschedule. Please note the event should be scheduled to occur within 45 days of the date that your event was originally scheduled. After 
45 days, your event is non-transferable and another non-refundable deposit will be required to book your event.   
 
Inclement Weather/Illness?  
Please plan accordingly and be mindful of weather conditions/temperature if you plan to  host your event outside. If you anticipate rain, please have an alternate plan as we do not provide refunds. If we cannot make it to your party due to extreme weather or unforeseen illness/circumstances, Simply Fab Spa Parties, LLC reserves the right to reschedule your party. If you chose to cancel the event due to severe weather or illness, please keep in mind that your deposit and/or payments is non-refundable and we do not offer refunds due to weather. However if you want to reschedule your party due to severe weather or illness, we must receive a 24-hour notice.  


PICNICS  

Where can I have my picnic? 
We can set up your picnic inside your house or backyard. If you want your picnic in a park location, we set up at Butler's Park downtown and Mueller Lake Park. at the moment we can only accommodate small group at park locations (up to 6 guests). 

What is the time limit?  
Our outdoor picnics are for 2 hours. That time can be extended depending on availability. A fee of $25 per 15 min will be charged to the client for additional time beyond the agreed time. For safety reasons, pick up in public spaces such as parks must happen before sunset due to restricted lighting. Indoor picnic setup stays overnight with pick up the next day 

What happens on the day of my event
?

We arrive at the location an hour prior to the time your picnic is set to start. Due to the amount of supplies and lifting of heavy tables, we will decide on the best spot for your picnic. We return after the fun is over to clean up and pack it 
all up.  

What happens if we need to leave our picnic early? 
If you have to leave earlier than the agreed time, we ask that you please call, text or email us at least 30 minute in advance. Do not leave picnic area unattended. Keep in mind that you are responsible for the items provided for the event 

What if am running late? 

We understand things come up that may cause you to be late if so please let us know as soon as possible. Please note that a late fee can be applied if you are more than 30 minutes late. 35 min $25, one hour $50. We have the right to pack up the picnic if we do not hear from you within a reasonable time. Also, Keep in mind that your 2 hr picnic starts from the agreed time whether you are late or not. 

What happens in the event of spillage or breakages? 
Any severe damages caused to our equipment must be paid in full. Large spills of food or drink on our rugs, cushions and blankets will incur a cleaning fee This off course does not include practical things like grass/dirt stains or general wear and tear. We are happy to clean up after you as part of our service but if there is irreparable/severe damage to our equipment, you as the client, will be notified and the credit card on file will be charged.          

SPA & SLEEPOVER PARTIES  

How much space is needed to set up the teepees?  Each teepee is approximately 3 ft 11 inches wide x 4 ft long. The tents generally set up next to each other and/or opposite depending on available space.   

Can siblings of the guest stay during the party? 
Our party packages cover the birthday girl and her guests only. We will be unable to accommodate unexpected guests or siblings of guests that were not initially included in your final guest count.

Allergies 
Simply Fab Spa Parties,LLC is not responsible for allergic reactions stemming from food provided, facials, makeup, DIY activities, linens for slumber parties, wearing of costumes, or any products/activities taking place before, during or after the party. The responsibility lies strictly with the client. It is the Client/Parent's responsibility to check with guests prior to event regarding allergies and inform parents of the guests of the products we will be using. It is the client/parent's responsibility to ensure that a guest with allergies does not consume or come in contact with allergens which may result in an allergic reaction.
 

What sanitary precautions do you take for every party?

All robes and towels are washed and cleaned after every party. We use spa plastic covers for each and every use of electric foot spa. Linens and teepee covers are washed thoroughly after each use with sensitive detergent. Air mattress, tray tables, decorative items and decorative pillows are disinfected and spot cleaned after every use.  

Should we tip the party hostess?
 
You are welcome to tip if you are happy with our service. For spa parties with more than 6 guests, a 15% gratuity is added to your package total. *gratuity is automatically added to the Fancy and Fabulous package and Slumber Spa Party packages*. 
  

What do you do with the Photos/Videos you take? 
 
We take photos and videos to post on our website or social media page. Simply Fab Spa Parties, LLC reserves the right to use photographs taken at your event in all promotional media, whether now or in the future. As a client of Simply Fab Spa Parties you agree that you will make no monetary or other such claim against Simply Fab Spa Parties, LLC for the use of any photograph taken of your child (or children) and your guests. We do not use any identifiable information on our photos, but we respect your privacy and if you prefer for these images not to be used or your party not to be photographed whatsoever, please select your preference at the time of booking.